FAQ

GENERAL ENQUIRIES

Pricing Changes

Pricing for the product is subject to change. Notice will be given. Delivery charges can change but notice will also be given.

Do we test on animals?

Our products are cruelty-free; we do not condone animal testing.

My password is not working / I forgot my password

Passwords are case-sensitive. If you forgot your password, click here to request a new one. An email will automatically be sent with a new, temporary password (if you do not see this email, check your junk mail folder). Once signed in, you will have the option of creating a new one by going to My Profile

What forms of payment do you accept?

We currently accept Visa®, MasterCard®, American Express® and Discover Card® . We do not accept cash, cashier’s checks, money orders or personal checks.

My order is missing an item.

Please contact us on 011 462 532. Please have your order number ready, and let us know which products you are missing.

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible on 011 462 5321 for assistance.

Can I safely use my credit card on this side?

We take great care in providing secure transmission of your information from your computer to our servers. We aim to protect every transaction from fraud and ensure that all our customers personal information is protected.
RETURNS
At Black Opal Cosmetics Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Black Opal Cosmetics Online, please email directly to info@blackopalsa.co.za

Where can I Buy Black Opal products?

Find the latest Black Opal products at a leading retailer near you or can be ordered conveniently through our online store. If you have any inquiries, feel free to contact us.

Returns / Exchange

Returns If Authorized

Request a Dawn Wing package pick-up by calling 0800 39 00 13.

How long will it take to receive a credit for my returned items?

Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

I received the wrong product. Can I return it?

When an exchange is requested, it is completed in two steps:

  1. A credit is issued for the item(s) returned.
  2. A new order is processed for the item(s) requested in exchange.

Two transactions will be posted to your account; credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post  to your account depending upon the bank’s processing times for credits.

When I exchange an item, there are two transactions on my credit card. Can you explain?

If your online order is not as expected, please contact us at  delivery@sltradingsa.co.za  for assistance.  The product can be returned if it is still intact.  No open or used product will be accepted.

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us within 7 days at  delivery@sltradingsa.co.za  for assistance.

Can I return or exchange a product that was purchased at a Black Opal Cosmetics store or at my local department store counter?

At Black Opal Cosmetics Online, we can accept returns and exchanges for products purchased on our website only. Products purchased from a Black Opal store or at a local Black Opal counter should be returned to the location of purchase.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us within 7 days of receipt  at delivery@sltradingsa.co.za  

If the product has been opened and used NO credit will be accepted.

Black Opal skincare and cosmetics boast formulas that are gentle and effective. Black Opal is a safe choice of skin care for all skin types.  The products are hypoallergenic and non-comedogenic.    Tried and tested ingredient such as Vitamin E and A as well as traditional African botanicals and antioxidants are used in most of the product.  There ARE NO chemicals in any of the product.

 The product returned to the point of purchase because of dissatisfaction with a report of the issues after usage will be collected and sent directly to our  laboratory  in Long Island, New York for testing.  You will be advised of the results of the testing accordingly.

 

SHIPPING

Standard Service

Most orders shipped via Standard Service are processed and shipped in 1–2 business days, depending on product availability.

Most Standard orders are delivered within 5–7 business days from the order’s ship date, depending on the final destination.

Orders destined for PO Boxes will be returned to our depot, as a signature is required upon receipt.

 

Shipping and Handling Fees

During selected periods, we reserve the right to charge the following delivery fees.

ORDER TOTAL  

STANDARD 

R0 – R500.00

R50

R500.01+

FREE

 

Estimated Delivery Dates

ORDER PROCESSING TIME

1–2 business days

Arrives within 

3–7 business days

 

Shipping Restrictions

Some items sold by Black Opal Cosmetics Online require special handling as specified by government regulations controlling the transport of these items. The method of shipment for these items is dictated by these regulations – we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience.

 

Shipments to Forwarding Companies

Black Opal Cosmetics Online is not responsible for damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. This means that Black Opal Cosmetics Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the forwarder, it is the responsibility of the forwarder.

 

Shipments to PO Box Addresses or Black Opal Cosmetics Counters

We do not permit delivery to P.O. Boxes or Black Opal Cosmetics Counters at this time. We require the physical signature of the named recipient of the package and take no responsibility for items delivered to forwarding companies or persons.